Fare Rules

Domestic Fare types & Rules

Fare typeConditions
Web Promotion1. Booking class: (P/R/B/G/V/Q/H/L/T/A,N) - Economy Service
2. Change:
- Before ticketed flight date: USD 60
- On/after ticketed flight date: USD 80
Charge difference in fare, if any
2. Refund: Not allowed (whole ticket price will be lost - included fare, charges, taxes, fees)
4. Service: Economy Class
5. Hand baggage: 05kg
6. Checked baggage: 20kg
Web Saver1. Booking class: (K,M) - Economy Service
2. Change:
- Before ticketed flight date: USD 50
- On/after ticketed flight date: USD 80
Charge difference in fare, if any
2. Refund:
- Before ticketed flight date: USD 60/flight + USD 10/ticketing fee/passenger
- On/after ticketed flight date: USD 80/flight + USD 10/ticketing fee/passenger
4. Service: Economy class
5. Hand baggage: 05kg
6. Checked baggage: 20kg
Web Freedom1. Booking class: (Y) - Economy Service
2. Change:
- Before ticketed flight date: Free of charge
- On/after ticketed flight date: USD 60
Charge difference in fare, if any
2. Refund:
- Before ticketed flight date: USD 55/flight + USD 10/ticketing fee/passenger
- On/After ticketed flight date: USD 75/flight + USD 10/ticketing fee/passenger
4. Service: Economy Class
5. Hand baggage: 05kg
6. Checked baggage: 20kg
Blue Ribbon
1. Booking class: (D/C/J)  - Business Class Service
2. Change:
- Before ticketed flight date: USD 40
- On/after ticketed flight date: USD 60
Charge difference in fare, if any
2. Refund:
- Before ticketed flight date: USD 40/flight + USD 10/ticketing fee/passenger
- On/after ticketed flight date: USD 75/flight + USD 10/ticketing fee/passenger
4. Service: Business class
5. Hand baggage: 05kg
6. Checked baggage: 40kg

Combination:

  • Permitted with most restricted condition applied

Change - Cancellation:

  • Name change: Not allowed. Pleas go to refund process instead.
  • Itinerary change: Permitted to equal or higher fare only.
  • Web Promotion: On some routes will not be accepted for change. To be advised on details upon request.
  • Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
  • Passenger have to pay fare difference and change fee (if any).
  • Multiple change fee: Highest change fee of all change fare component applied.

Change fee:

  • Change fee is not permitted  to refund.
  • Passenger have to pay fare difference and change fee (if any) Taxes, Fee and Charges.

No Show:

  • Any change or cancellation of reservation made after the original flight departure are considered no-show and no-show fee will be applied.

Important Notes:

Combination fare between Web promotion and other classes will not be permitted for cancellation or refund.
The above general fare rules are for reference only. Specific  fare rules may vary and different from the general fare rules and provided  during the booking process.
In case of cancellation, transaction fee of 4% (sum of original purchase & refund amount) will be applied for each booking.

*Applied for flights as of 01 April 2019



International Fare types & Rules

Fare typeConditions
Web Promotion1. Booking class: (P/R/B/G/V/Q/H/L/T/A,N) - Economy Service
2. Change:
- Before ticketed flight date: USD 80
- On/after ticketed flight date: USD 100
Charge difference in fare, if any
2. Refund: Not allowed (whole ticket price will be lost - included fare, charges, taxes, fees)
4. Service: Economy Class
5. Hand baggage: 05kg
6. Checked baggage: 20kg
Web Saver1. Booking class: (K,M) - Economy Service
2. Change:
- Before ticketed flight date: USD 80
- On/after ticketed flight date: USD 100
Charge difference in fare, if any
2. Refund:
- Before ticketed flight date: USD 65 + USD 20/ticketing fee/passenger
- On/after ticketed flight date: USD 80 + USD 20/ticketing fee/passenger

From/to Cambodia:
- USD 80/flight + USD 20 ticketing fee (not refundable in any case) for any request to cancel before ticket flight date
- USD 120/flight + USD 20 ticketing fee (not refundable in any case) for any request to cancel on/after ticket flight date

From/to Hong Kong/Singapore:
- USD 90/flight + USD 20 ticketing fee (not refundable in any case) for any request to cancel before ticket flight date
- USD 150/flight + USD 20 ticketing fee (not refundable in any case) for any request to cancel on/after ticket flight date
4. Service: Economy class
5. Hand baggage: 05kg
6. Checked baggage: 20kg
Web Freedom1. Booking class: (Y) - Economy Service
2. Change:
- Before ticketed flight date: Free of charge
- On/after ticketed flight date: USD 100
Charge difference in fare, if any
2. Refund:
- Before ticketed flight date: USD 60 + USD 20/ticketing fee/passenger
- On/after ticketed flight date: USD 80 + USD 20/ticketing fee/passenger

From/to Hong Kong/Singapore:
- USD 90/flight + USD 20 ticketing fee (not refundable in any case) for any request to cancel before ticket flight date
- USD 150/flight + USD 20 ticketing fee (not refundable in any case) for any request to cancel on/after ticket flight date
4. Service: Economy Class
5. Hand baggage: 05kg
6. Checked baggage: 20kg
Blue Ribbon
1. Booking class: (D/C/J) - Business Class Service
2. Change:
- Before ticketed flight date: USD 80
- On/after ticketed flight date: USD 100
Charge difference in fare, if any
2. Refund:
- Before ticketed flight date: USD 50 + USD 20/ticketing fee/passenger
- On/after ticketed flight date: USD 80 + USD 20/ticketing fee/passenger

From/to Hong Kong/Singapore:
- USD 90/flight + USD 20 ticketing fee (not refundable in any case) for any request to cancel before ticket flight date
- USD 150/flight + USD 20 ticketing fee (not refundable in any case) for any request to cancel on/after ticket flight date
4. Service: Business class
5. Hand baggage: 05kg
6. Checked baggage: 40kg

Combination:

  • Permitted with most restricted condition applied

Change - Cancellation:

  • Name change: Not allowed. Pleas go to refund process instead.
  • Itinerary change: Permitted to equal or higher fare only.
  • Web Promotion: On some routes will not be accepted for change. To be advised on details upon request.
  • Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
  • Passenger have to pay fare difference and change fee (if any).
  • Multiple change fee: Highest change fee of all change fare component applied.

Change fee:

  • Change fee is not permitted  to refund.
  • Passenger have to pay fare difference and change fee (if any) Taxes, Fee and Charges.

No Show:

  • Any change or cancellation of reservation made after the original flight departure are considered no-show and no-show fee will be applied.

Important Notes:

Combination fare between Web promotion and other classes will not be permitted for cancellation or refund.
The above general fare rules are for reference only. Specific  fare rules may vary and different from the general fare rules and provided  during the booking process.
In case of cancellation, transaction fee of 4% (sum of original purchase & refund amount) will be applied for each booking.

*Applied for flights as of 01 April 2019